Travel Partner Business Requirement
(2) Professional Conduct Within FirstNation Premises
(3) Reservation Rules
3.1 All requests for a reservation either via telephone or directly in any of our offices in Nigeria must contain the following essential information:
a. Passenger’s full names and not initials
b. Ages of Children/infants.
c. Telephone number(s) and agency’s name
d. Name of the agency staff making reservation.
e. Travel itinerary.
3.2 Only the travel agency responsible for making a reservation or mentioned in a booking can make enquiries or changes to the reservation and have tickets issued to them.
3.3 If the tickets are to be issued to another IATA licenced travel agents, this must be specified at the point of making the reservation.
(4) Reservation Rules With Use of Web Engine and GDS System
(5) Ticket Sales (By Travel Agents)
5.1 All licensed travel agencies coming to issue tickets on FirstNation must bring the following:
a. Travel Agency ID card
b. Duty validated and typed LPO with all travel details and PNR from the same agency.
c. A copy of data page of International passport with visa page.
d. Failure to bring along the items listed above will result in non-issuance of the required ticket(s) by FirstNation.
(6) Ticket Sales (By The Ticket Stock Holders)
6.1 E-Tickets issued to passengers MUST contain the correct booking class codes. Should a higher booking class be issued on a lower class, the travel agency would be notified to pay the ADM difference in fare within two days. For the next day flight, payment must be made immediately at the point of purchase or at the airport desk before accepting the passenger on the flight. Failure to meet the deadline will result in charging the travel agency a penalty of US100.00. After three occurrences, the travel agency will be inhibited from viewing all FIRSTNATION flights within their GDS or booking engine and the system will generate auto ADM and advise the Travel Agent of the amount and may also have her agency agreement status reviewed.
6.2 Inputting fictitious ticket numbers in bookings is unacceptable. Any booking with fictious ticket number(s) will be cancelled without prior warning to the travel agent. If booking is captured as a no-show post departure, the travel agent shall be liable for the full value of the ticket and payment made within two days of being notified. Default will result in the agent being banned from transacting business with FIRSTNATION. After three occurences, the travel agency will be inhibited from viewing FIRSTNATION flights within the web engine, GDS and may have her agency agreement terminated.
6.3. Inputting multiple ticket numbers in bookings is unacceptable. Any booking with multiple ticket number(s) will be cancelled without prior warning to the travel agent. Once this is discovered, the agency will be fined US100.00 and payment made with 2 days. Default will result in further penalties and after three similar occurences, the travel agency will be inhibited from viewing all FIRSTNATION flights via the web within their GDS and may have her agency agreement terminated.
6.4 It is unacceptable to issue tickets with incorrect booking status e.g OK on ticket but HL or HR on the system. Erring agent will be liable to a fine of US100.00 and payment made within 2 days. After three occurences, the travel agency will be barred from viewing FIRSTNATION flights via the web with their GDS and may have her agency agreement status reviewed. The PNR must be correctly written on all manual tickets issued. Erring agent will be liable to a fine of US100.00 and payment made within 2 days. Default will attract further sanctions.
6.5 It is unacceptable to issue tickets with incorrect travel dates as this puts on unfortunate constraint on the passenger as well as creating a difficult siyuation at the airport. Erring agent will be liable to a fine of US100.00 and payment made withing 2days. Default will attract further sanctions. After three similar occurences, the travel agency will have her agency agreement status reviewed.
6.6 All sales restrictions on special tickets must be accurately indicated e.g non refundable. Erring agent will be liable to a fine of US100.00 and payment made within two days. Default will attract further sanctions. After three similar occurences, the travel agent will have her agency agreement reviewed.
6.7 FirstNation will only accept other airlines tickets, which have correctly been endorsed over to FIRSTNATION by other airlines. The use of fictitious ticket numbers of other airlines to protect FIRSTNATION booking is unacceptable and all penalties contained in section 6.2 shall apply. Such endorsed airline ticket must be presented to FIRSTNATION office within 24 hours of the reservation being made or have the booking cancelled.
(7) Time Limit
7.1 All bookings made directly with FIRSTNATION either via telephone or over ticketingcounter, tickets must be issued and paid for in accordance with the reservation made for the passenger within the specified time limits but not exceeding 72hours before departure.
7.2 Please note that the reservation ticketing time limit rule above cannot be maneuvered and failure to adhere strictly to this rule will result in the cancellation of the booking.
7.3 Once a booking has been cancelled, the PNR becomes invalid and will be rejected by the system. A new booking must be made.
(8) E-Ticket Sales Procedure (FirstNation Ticket Authorisation for Agents Only)
8.1 The prerogative to grant an IATA agent e-ticket via direct ticketing via FirstNATION web or BSP ultimately rest on FIRSTNATION. FIRSTNATION also reserves the right to withdraw her ticket authority from any agency who fails to adhere strictly to the terms set out in this document.
a. Payment for all tickets sold must be effected through auto direct debit mandate to FirstNation or via IATA BSP.
b. Only drafts made payable to FirstNation Airways (SS) Limited are acceptable.
c. For withholding taxes, bank draft should be made available to Federal Board of Inland Revenue.
Refunds Rules for Agents with FIRSTNATION E-Ticket Authority
Agents are not allowed to process refunds on tickets. They are however required to obtain the refund procedure from the web portal. Check refund web site.
a. All request for refund must be processed via BSP or web engine and credit note will be guaranteed in favour of agency for all due credits.
b. Fully unused ticket submitted for refunds including any ticket not cancelled prior to departure date will attract in addition to the applicable service charges, a no-show penalty of US100.00.
c. Except where flight(s) are cancelled by FIRSTNATION, all applicable service charges will be deductible from any ticket submitted for refunds.
(9) Medical Assistance for Passengers
(10) Booking Unaccompanied Minor (UMNR)
10.1 All Children aged 12, up to and including the day prior to their 16th birthday will have the SSR code UMNR added to their booking even if they require no assistance. They will be required to complete the appropriate Unaccompanied Minor Declaration Form (UMD). This is to ensure that the proposed trip is duly authorised by the parent/guardian and for the ground staff/cabin crew to be aware of the young person and consider their welfare especially in a disrruption or diversion.
10.2 All unaccompanied Minors must be advised that its mandatory for their parent/guardian to complete the declaration. FIRSTNATION reserves the right to refuse travel if the declaration form is not completed and signed by the parent/guardian, for safety and security reasons.
10.3 Immediately an UMNR booking is made with the child’s correct age, it is the responsibility of the travel agent to call FIRSTNATION requesting and ensuring the confirmation of the UMNR booking status. If the flight is fully booked, FIRSTNATION will contact the agency to advice and request a change of date of the travel and in event that the agency cannot be reached by FIRSTNATION. The agency must find a way to contact FIRSTNATION before ticket is issued.
On receiving FIRSTNATION confirmation, the agent can go ahead and issue the ticket. Bear in mind that all UMNR passengers pay the fulladult fare even if the UMNR’s age is less than 12 years. Any violation to this rule will attract a penalty of US150.00.
The travel agent must ensure that the required information on the UMNR declaration form is supplied accurately and duly signed. After completion and issuance of ticket, the throughout the journey and handled over the cabin crew.
Failure to follow the outlined guidelines may result in non boarding of the UMNR and the agency severely dealt with.
11.1 Validity and Termination
This agreement may be termination by the either party giving the other 30days (period of notice) with prior written notice.
11.2 Duty of Sales Agent
The basic duty of the agent shall be the sales of transportation and promotion of sales on the regular air services of the principal.
In cases of Irregularity, the agent shall be given a notice of irregularity and thereafter if the situation is not corrected, the agent ia declared in default. This requirement is without prejudice to the principal’s right to pursue other legal means of remedy.
11.4 Modifications of or additions to this agreement must be approved in writing by the responsible official of both parties and shall be thereafter be attached to this agreement as ‘’Amendments’’.
In our mutual interest, the agent shall maintain best industry practice.