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Frequently Asked Questions

Reservation

Can I make reservation for all flights online?
Yes you can. FirstNation allows reservations online for both domestic and international flights.

Do you accept credit card for online payment for ticket?
Yes, you can pay online with your credit card after a confirmed reservation.

Can I make seat reservation online?
Seat reservation is allowed on all flights.

How and when do I reconfirm my flight?
Kindly call our customer care line not later than 72hrs to your flight.

What is a booking code?
It’s also known as a reservation number consisting of digits and letters. It’s the number generated indicating a completed booking. Note, not all bookings with booking codes are necessarily confirmed booking.

How do I know my flight number?
Your flight number usually comes up with each segment of your reservation. It starts with the airline code along with some digits.

Electronic Ticket

What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers

Do I need a printed copy of my ticket for boarding?
A printed copy of your e-ticket is necessary even though we have all your details in our computer system if you have a confirmed booking.

Online Check-In

Who can check in online?
Once your have a confirmed reservation number and a ticket you may check in online.

When can I check in online for my flight?
Online check in is available from about 24hrs to 2hrs before your departure time.

Is online check in available for all flights?
You can check in for all flights operated by FirstNation Airways.

What time do I get to the airport if I check in online?
If you are traveling with a hand luggage, you must get to the airport not later than 1hour for domestic flights or 2 hours for international flights to complete your check in 

How do I obtain a boarding pass if I check in online?
You can also generate your boarding pass online or you get to the airport at least 2 hours to your flight to obtain your boarding pass.

Baggage

What is my free baggage allowance?

Domestic Flights

Business class-40kg
Economy Class-20kg

International flights

Business Class-2pc of 40kg each
Economy Class-2pc of 30kg each

What should be the maximum weight of my hand luggage?
Hand luggage -Weight – 10kg
If you approach the counter with excess handluggage, you would be charge for the excess.

What should I not put in my hand luggage?
No syring,sharp objects/perfumes, body spray, flammable liquids, matches and the likes

How much do you charge for excess luggage?
This will depend on your destination and ticket. Please read the rules guiding your ticket.

Cargo

When will shipment arrive?
The Firstnation Airways tracking page can provide up-to-date information on your shipment location

How can I make a loss/damage claim from FirstNation for my shipment that fails to arrive or was damaged?
If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “lost and found centers” hold on to items that were not properly addressed or that became detached from their packing. It is possible that they will be able to reunite you with your shipment. If this fails, please contact our nearest cargo/customer care office to file a report. Please note that damage to goods in transit is frequently the result of inadequate packing.

What maximum size of package can I send?
Due to the size of the door openings on our aircraft, please visit our nearest office or call our customer care line.

Do FirstNation Airways do door to door delivery?
No, FirstNation only do airport to airport delivery.

Do you carry any other cargo apart from general cargo and excess luggage?
We carry all types of cargo strictly in accordance with the IATA regulations. Apart from general cargo we do not carry dangerous goods, vulnerable cargo, pharmaceutical products including vaccines and others.

What security checks do you carry out? Will they affect my cargo?
We ensure that all necessary security measures are taken to protect safety and security of our passengers, crew and the aircraft when cargo is being accepted to our warehouse for carriage. These measures include but are not limited to X-ray, metal detector search, manual search amongst others. Such checks do not in way will affect your shipments as professionally trained personnel conduct these checks.

Flight Cancellations

How do I cancel my flight after booking?
Call the customer care line and request for flight cancellation.

Can I still cancel my flight after payment?
Yes, but you may have to pay some charges to cancel and reschedule your flight.

Can I reschedule my flight for any ticket purchased?
Promotional tickets may not have such advantage. So please be guided by the ticket rules as you are purchasing.

Senior Citizen

Is there concession on fares for senior citizen?
Yes, FirstNation Airways gives concession on non promotional fares for senior citizens.

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